We stayed at the Sofitel for my 30th birthday while staying in Montreal. We had just spent some time at Mont Tremblant and had a pleasant visit up there. I’m Platinum status with Sofitel’s loyalty program, Le Club Accor, so that certainly added some bonuses to our visit. I was very impressed with the level of customer service that was provided for elite guests. From the moment we stepped on property, we were greeted by everyone with a smile and a Bonjour.
Our room was on the Penthouse level which had excellent views of the city center. I’m sure my status helped us score a great room. Not sure if the rooms facing Mont Royal are better as the views are a tad obstructed. The property isn’t brand new but it’s very well maintained. The bathroom was my favorite feature with marble throughout, a large separate bath and shower, and Lanvin toiletries. The cozy robes and towels were nice as well. The room wasn’t huge but plenty spacious and extremely clean. Cleanliness is very important!
All of the staff was incredible and I appreciated the welcome champagne and dessert. The staff checked on use each evening to make sure we had plenty of coffee, bottled water, and towels. I also loved the Keurig coffee maker in the room. Keurigs are popping up everywhere in mid-level and luxury hotels these days.
Location is very important to any hotel and this Sofitel property featured an excellent location. I’m all about public transit in any city to trim costs to splurge on other things. The 747 express bus to the airport has a stop about 3 blocks away. The nearest metro stop is only 1.5 blocks away.
My only dislike of the property was Renoir, the restaurant hotel and bar. The staff was not warm at all. Very cold and pouty. The bar experience was so poor that we didn’t return for a meal.
I definitely would return to the Sofitel for a stay in Montreal in the future. I appreciated the post-stay follow up from the management. I would definitely recommend this hotel property to anyone visiting Montreal.