On my recent trip to Indonesia, I had the opportunity to stay at the Shangri-La Jakarta for 7 nights. Our company hosted a multi-day event at the Shangri-La and my colleagues and myself stayed at the Shangri-La for a full week. I expected good service from a Shangri-La but I was absolutely thrilled with the service I received.
Everyone in Jakarta loves to smiles and the Shangri-La is no exception. Everyone: bellhops, wait staff, chefs, front desk, management….all were incredibly warm and inviting. Just like everywhere else in Jakarta, security is tight on site. Taxis are easy to retrieve out front with Silver Bird taxis almost always on standby out front.
The hotel has just about every amenity you need paired with comfortable rooms. You can take a half point off for the slightly dated room decor but to be honest, it didn’t matter one bit to me. The decor is still upmarket and very comfortable. I hear they are renovating many of their rooms, however. For your point addicts, this property participates in the Shangri-La Golden Circle loyalty program.
The location of the hotel is slightly off the main thoroughfares but still very close to all the attractions of Central Jakarta. Traffic is horrendous in this city so always plan to give yourself LOTS of extra time to go anywhere. Fridays are the worst, especially during the afternoon-evening rush!
With my incredible city views every morning, fresh breakfast in Satoo, and well run event space at Rosso, every day started with a great experience. I only dined in two of the on-site restaurants which included Satoo and Rosso. Both the food and service were fantastic within each. The variety at the buffet in Satoo was incredible!
I highly recommend the Shangri-La for a multitude of reasons. Service is number one in my book and I hope I get to return to Jakarta, just to stay here again.